I design learning experiences the way skilled performers are developed. Backward from the outcome, grounded in evidence, and built to produce durable capability rather than temporary familiarity.

De-escalation Under Pressure

De-escalation Under Pressure is a scenario-based microlearning module designed for frontline banking staff navigating high-pressure customer interactions. Built in Articulate Storyline 360 with a fully immersive 360 degree bank branch environment, the module drops learners into a realistic Friday afternoon scenario before any instruction begins. Four branching choices lead to distinct outcomes with differentiated feedback grounded in real behavioral principles. Design decisions throughout reflect cognitive load theory, constructivist learning principles, and Kirkpatrick Level 3 evaluation framing. The debrief distills four transferable principles applicable beyond the banking context.

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Trading on Edge: Managing Cognitive Bias Under Pressure

Trading on Edge is a scenario-based microlearning module designed for high-performance decision making environments where speed, conviction, and cognitive bias collide. Built in Articulate Rise, the module opens each lesson by dropping learners into a realistic high-pressure scenario before introducing any conceptual framework, a deliberate application of constructivist design principles that mirrors how bias actually operates in real decision contexts.

Three lessons address the core failure modes of high-stakes judgment: confirmation bias in fast-moving markets, the distinction between conviction and overconfidence when separating signal from noise, and a structured pause-check-decide framework for disciplined action under pressure. Each lesson closes with a metacognitive reflection prompt designed to move learners from awareness to behavioral transfer, the critical gap most bias training fails to bridge.

Design decisions throughout reflect cognitive load theory in the chunked lesson architecture, spaced practice principles in the deployment structure, and Kirkpatrick Level 3 evaluation framing in the reflection and application prompts. The module was designed with high-performance trading environments specifically in mind, drawing on research in deliberate practice and evidence-based skill acquisition to address not just what cognitive bias is but how it feels when it is working on you in real time.

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